The ISO 9000 family is the world's most best-known quality management standard for companies and organizations of any size.
ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide
products and services that meet customer and applicable statutory and
regulatory requirements, and
b) aims to enhance customer satisfaction through the effective
application of the system, including processes for improvement of the
system and the assurance of conformity to customer and applicable
statutory and regulatory requirements.
All the requirements of ISO 9001:2015 are generic and are intended to
be applicable to any organization, regardless of its type or size, or
the products and services it provides.
